Terms of service

TERMS OF SERVICE

Last updated: October 9, 2026

OVERVIEW

Welcome to Softton. The terms "we", "us", and "our" refer to Softton, operated by DOSHERMANOS FASHION PRIVATE LIMITED. We operate this online store and website, including its content, features, tools, products, and services, to provide customers with a convenient shopping experience. Our online store is powered by Shopify.

These Terms of Service, together with the policies referenced in them, explain the terms and conditions that apply when you access or use our website and services.

Please read these Terms carefully before using our website or placing an order. By accessing or using our website, you agree to these Terms and our Privacy Policy, subject to applicable law. If you do not agree, please do not use our website.

SECTION 1 – ACCESS AND ACCOUNT

You must be legally eligible to enter into a binding agreement under applicable law to make purchases through our website.

When using our website or placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, telephone number, and payment details. You agree to provide accurate, current, and complete information and to update it when necessary.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account. Please notify us if you suspect unauthorized access or use.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products, colors, sizes, materials, and other product details accurately. However, colors and appearances may vary slightly depending on your device, screen settings, and display characteristics.

Please review product descriptions, size information, and other details carefully before placing an order. If you need assistance, contact us at contact@softton.in.

Product availability, descriptions, and prices may change from time to time. Changes will not affect an order already accepted except where permitted by applicable law or agreed with the customer.

We reserve the right to discontinue products or limit quantities where reasonably necessary and permitted by applicable law.

SECTION 3 – ORDERS AND CANCELLATIONS

Placing an order constitutes an offer to purchase the selected products. An order is accepted when Softton confirms acceptance, subject to successful payment where applicable.

We reserve the right to reject or cancel an order for legitimate reasons, including suspected fraud, payment authorization failure, incorrect pricing, inventory errors, or inability to fulfil the order. If we cancel a prepaid order, we will arrange an appropriate refund in accordance with applicable law.

Please review your order carefully before submitting it. If you wish to cancel an order, contact contact@softton.in as soon as possible and include your order number.

Cancellation requests will depend on the order's fulfilment and shipping status. Once an order has been dispatched, cancellation may no longer be possible; however, any available return or refund options remain subject to our Return & Refund Policy and applicable law.

You may return eligible products within 7 days of receiving your order, subject to the conditions set out in our Return & Refund Policy.

Products purchased through our website are intended for personal or household use unless otherwise agreed with Softton.

SECTION 4 – PRICES, TAXES AND BILLING

Product prices are displayed on the website at the time of purchase. Applicable taxes, shipping charges, discounts, and other charges will be presented at checkout or otherwise disclosed before the order is completed, as applicable.

Prices and promotions may change without notice. The price applicable to your order will generally be the price displayed when the order is placed and accepted.

Promotional offers may be subject to additional terms. If specific promotion terms conflict with these Terms, the promotion terms will apply to that promotion to the extent permitted by law.

You agree to provide accurate billing, contact, and payment information and to update it when necessary.

By submitting payment information, you confirm that you are authorized to use the selected payment method. Payments may be processed through third-party payment providers and are subject to their applicable terms and security procedures.

Applicable taxes, including GST where required, will be charged in accordance with applicable law and the tax configuration applicable to the transaction.

SECTION 5 – SHIPPING AND DELIVERY

We ship orders to the locations and under the delivery options offered at checkout.

Estimated delivery dates and transit times are provided for guidance and are not guaranteed unless expressly stated otherwise. Delivery may be affected by factors such as carrier operations, weather, service disruptions, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with shipping issues and delayed or undelivered orders. Nothing in these Terms excludes responsibilities or consumer rights that cannot be excluded under applicable law.

Please ensure that your shipping address and contact details are accurate when placing an order.

For questions about shipping or delivery, contact contact@softton.in and include your order number.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website, including our brand name, logos, product photographs, text, graphics, designs, videos, and website layout, is owned by Softton, DOSHERMANOS FASHION PRIVATE LIMITED, or the relevant licensors and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use website content without prior written permission, except as permitted by applicable law.

All third-party trademarks and logos remain the property of their respective owners.

SECTION 7 – THIRD-PARTY TOOLS

Our website may provide access to tools and services supplied by third parties. These services may be subject to separate terms, conditions, and privacy policies.

We do not control every aspect of third-party tools and cannot guarantee their uninterrupted availability. We will exercise reasonable care in operating our website and will remain responsible for obligations that apply to us under applicable law.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services for convenience. We do not control all third-party websites and are not responsible for their content, policies, or practices.

Accessing third-party websites is at your discretion. Please review their terms and privacy policies before providing personal information or making transactions through them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform used to display products and process orders.

Sales made through this website are transactions between the customer and Softton. Shopify is not the seller of Softton products.

Shopify's role as our platform provider does not remove any rights or responsibilities that apply to customers or Softton under applicable law.

SECTION 10 – PRIVACY POLICY

Personal information collected through our website is handled in accordance with our Privacy Policy.

We may use service providers, including Shopify, payment processors, shipping providers, and other operational partners, to process orders, payments, deliveries, customer support requests, and other store functions.

Information may be shared with these providers where necessary to provide the requested services and as described in our Privacy Policy and permitted by applicable law.

Please review our Privacy Policy for details about the information we collect, how we use it, whom we share it with, and the choices available to you.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, suggestions, feedback, or other content to Softton, you confirm that you have the right to provide that content and that it does not violate another person's rights or applicable law.

By submitting feedback, you grant Softton a non-exclusive, royalty-free licence to use, reproduce, display, and adapt that feedback for purposes related to operating, improving, and promoting our services, subject to applicable law.

We do not claim ownership of your underlying intellectual property merely because you submit feedback. We may remove content that is unlawful, abusive, misleading, or otherwise inappropriate.

SECTION 12 – ERRORS AND INACCURACIES

We make reasonable efforts to keep website information accurate and current. Occasionally, information may contain errors or omissions relating to product descriptions, availability, prices, promotions, shipping charges, or delivery estimates.

If we identify a material error affecting an order, we may contact the customer to explain the issue and discuss an appropriate resolution, including cancellation and refund where applicable.

Nothing in this section permits us to disregard an order or a customer's rights contrary to applicable law.

SECTION 13 – PROHIBITED USES

You may use our website only for lawful purposes.

You must not use our website to commit fraud, submit false information, violate applicable laws, infringe intellectual property rights, distribute malicious code, interfere with website security, or disrupt the services provided to other users.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business from unlawful activity or misuse, subject to applicable law.

SECTION 14 – AUTOMATED ACCESS

If automated tools, software agents, or other systems access or interact with our website, they must comply with applicable laws, website restrictions, and reasonable security requirements.

Automated access must not interfere with website operations, collect personal information unlawfully, or circumvent security measures.

SECTION 15 – TERMINATION

We may suspend or restrict access to our website where reasonably necessary because of unlawful activity, security concerns, misuse, or a breach of these Terms.

Termination or restriction of website access will not remove any rights or obligations that accrued before termination or any rights that cannot be limited under applicable law.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide a reliable shopping experience and accurate product information. However, we cannot guarantee that our website will always be uninterrupted, error-free, or available at every time.

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

Nothing in these Terms excludes warranties, remedies, guarantees, or consumer protections that cannot lawfully be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Softton will not be liable for indirect or consequential losses arising from the use of our website where such exclusion is lawful.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law.

Customers retain all mandatory statutory rights and remedies available to them.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms in a manner that causes unlawful harm to Softton or third parties.

Any claim for compensation arising from such conduct will be subject to applicable law. Nothing in this section requires a consumer to waive rights that cannot lawfully be waived.

SECTION 19 – SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law. The remaining provisions will continue to apply to the extent they remain valid and enforceable.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

A failure or delay by Softton in exercising a right under these Terms does not automatically waive that right.

These Terms, together with the policies referenced herein and any applicable order-specific terms, describe the agreement governing your use of our website, subject to applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where permitted by applicable law.

Softton may transfer or assign its rights and obligations where legally permitted, provided that such transfer does not unlawfully diminish customer rights.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Disputes relating to these Terms will be handled by courts or other competent authorities having jurisdiction under applicable law. Nothing in this section limits any mandatory consumer remedies or jurisdictional rights available under applicable law.

SECTION 23 – HEADINGS

Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, services, or legal requirements.

The latest version will be published on this page with the updated date. Changes will apply prospectively, subject to applicable law, and will not unlawfully affect rights relating to orders already placed.

We encourage customers to review this page periodically.