FREQUENTLY ASKED QUESTIONS
ORDERS
How can I place an order?
Browse our collections, select the product and size you want, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order. Once an order has been processed or shipped, cancellation may not be possible.
How can I check my order status?
Once your order has been shipped, you will receive shipping and tracking information where available.
PAYMENTS
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Is my payment information secure?
Payments are processed through the payment services available on our Shopify store. We do not directly store your complete payment card details.
SHIPPING
Where do you ship?
We ship to serviceable locations available through our shipping options at checkout.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected. The estimated delivery information will be shown during checkout where available.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be provided where available.
RETURNS AND EXCHANGES
Can I return my order?
Yes, eligible products can be returned according to our Return & Refund Policy.
Please review our Return & Refund Policy before requesting a return.
How do I request a return?
Contact us at contact@softton.in with your order number and details of the item you wish to return.
Can I exchange an item?
Exchange requests are subject to product availability and our return conditions. Please contact us at contact@softton.in for assistance.
PRODUCTS AND SIZING
How do I choose my size?
Please check the size guide and the size information provided on the individual product page before placing your order.
What if I am unsure about my size?
If you are unsure about the appropriate size, please contact us before placing your order and we will try to assist you.
CONTACT US
If you have any other questions, please contact us.
Email: contact@softton.in
Phone / WhatsApp: +91 75400 30900
Softton
DOSHERMANOS FASHION PRIVATE LIMITED
19/1, Amarjothy Garden Road,
Karuvampalayam,
Tiruppur – 641604,
Tamil Nadu, India