Shipping policy

SHIPPING POLICY

Last updated: October 9, 2026

At Softton, we aim to deliver your orders safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, we will begin processing it.

Orders are generally processed within 1–2 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

You will receive an order confirmation after placing your order. Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.

2. SHIPPING WITHIN INDIA

Softton currently ships to serviceable locations across India.

The estimated delivery time is 3–7 business days, depending on your location and the availability of courier services.

Delivery times may vary depending on product availability, courier operations, weather conditions, public holidays, transportation disruptions, and other circumstances that may affect delivery.

Orders can be shipped only to locations serviceable by our delivery partners.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Standard Shipping: Shipping charges are calculated and displayed at checkout based on the applicable shipping arrangements.

Free Shipping: Free shipping is available on orders with a total order value of ₹999 or more.

Please review the shipping details displayed at checkout before completing your purchase.

4. DELIVERY TRACKING

Once your order has been dispatched, tracking information will be provided where available.

You can use the tracking link or details provided to check the status of your shipment.

Please note that tracking information may take some time to become active after the courier receives your package.

5. DELIVERY DELAYS

We make reasonable efforts to deliver orders within the estimated delivery period. However, delays may occur due to circumstances such as:

Courier or logistics delays
Weather conditions and natural disasters
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your order is delayed, please contact us at contact@softton.in with your order number so we can assist you.

Estimated delivery dates are not guaranteed unless expressly stated otherwise. Nothing in this section limits any rights or remedies available to customers under applicable law.

6. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Please ensure that your shipping address, telephone number, and other delivery information are accurate before completing your purchase.

Incorrect or incomplete information may cause delivery delays or result in the shipment being returned to us.

If you notice an error after placing your order, contact us as soon as possible at contact@softton.in.

We will make reasonable efforts to assist with address corrections, but changes may not be possible once an order has been processed or dispatched.

7. DELIVERY ATTEMPTS AND FAILED DELIVERIES

Our courier partners may make delivery attempts according to their operational procedures.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the shipment may be held, returned to us, or handled according to the courier's delivery procedures.

If an order must be reshipped because of incorrect delivery information or a failed delivery attributable to the customer, additional shipping charges may apply where permitted by applicable law and communicated to the customer in advance.

If a shipment is returned to us, please contact contact@softton.in to discuss the available options.

8. DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your package and its contents after delivery.

If your package or product appears damaged, defective, or incorrect, contact us at contact@softton.in as soon as possible. Include your order number and clear photographs of the package and product, where available.

We will review the issue and, where applicable, arrange a return, replacement, or refund in accordance with our Return & Refund Policy and applicable law.

Please retain the original packaging until the issue has been reviewed, where reasonably possible.

9. LOST OR MISSING ORDERS

If your order appears to be lost, or tracking shows that it was delivered but you have not received it, contact contact@softton.in as soon as possible.

Please provide your order number and tracking details, if available.

We will work with the relevant courier service to investigate the delivery status and determine the appropriate next steps.

10. INTERNATIONAL SHIPPING

Softton currently offers shipping within India only. We do not currently offer international shipping.

11. RETURNS AND REFUNDS

This Shipping Policy should be read together with our Return & Refund Policy.

Eligible return requests may be submitted within 7 days of receiving an order, subject to the conditions and procedures stated in our Return & Refund Policy.

For damaged, defective, or incorrect products, please contact us so we can review the issue and explain the available resolution in accordance with applicable law.