Refund policy

RETURN & REFUND POLICY

Last updated: October 9, 2026

At Softton, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your item, subject to the conditions below.

RETURNS

You have 7 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be in the same condition in which you received it
Be unworn and unused
Have all original tags attached
Be in its original packaging
Include the receipt or proof of purchase

To request a return, please contact us at contact@softton.in with your order number and details of the item you wish to return.

Return Address:

DOSHERMANOS FASHION PRIVATE LIMITED
19/1, Karuvampalayam,
Amarjothy Garden Road,
Tiruppur – 641604,
Tamil Nadu, India

Please do not send an item back without contacting us and receiving return instructions first. Returns sent without prior approval may not be accepted.

For any questions regarding returns, please contact us at contact@softton.in.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@softton.in as soon as possible with your order number and clear photographs of the item and packaging.

We will review the issue and, where applicable, arrange a replacement, return, or refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

Items that have been worn, washed, altered, or damaged after delivery
Items without their original tags
Items returned without their original packaging
Items returned after the 7-day return period
Other items specifically identified as non-returnable under the applicable policy

Sale Items: Please confirm whether sale items are returnable or non-returnable.

Gift Cards: Please confirm whether gift cards are returnable or non-returnable.

If you are unsure whether your item is eligible for return, please contact us at contact@softton.in before sending it back.

EXCHANGES

If you would like to exchange an item for a different size, color, or product, please contact us at contact@softton.in.

Exchange availability depends on stock. If the requested item is unavailable, we may offer a refund or another suitable option, subject to our return conditions.

RETURN SHIPPING

Please confirm whether Softton provides a return shipping label or whether the customer is responsible for return shipping costs.

If the item is being returned because it is defective, damaged, or the wrong item was received, please contact us before arranging return shipping.

REFUNDS

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, the refund will be processed to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. The time taken for the refund to appear in your account may also depend on your bank or payment provider.

If you have not received your refund after the applicable processing period, please contact us at contact@softton.in.